Find quick answers regarding age verification, shipping logistics, and product usage.
1. AGE VERIFICATION & ORDERING
Q: Why do I need to verify my age?
Under federal law and FDA regulations, all vapor and nicotine products must be restricted to individuals who are 21 years of age or older. You confirm your age when entering our store, and every order is delivered with an Adult Signature (21+) requirement — the carrier must check a valid government-issued photo ID at the door.
Q: What happens if no one 21 or older can sign for my delivery?
If the carrier cannot obtain an Adult Signature with valid photo ID after multiple attempts, the package is returned to us and the order will be refunded (restocking and return delivery fees may apply, as described in our Shipping Policy).
2. SHIPPING & PACT ACT COMPLIANCE
Q: What are your shipping rates and fulfillment timelines?
We offer $7.99 Flat Rate Shipping nationwide, and Free Shipping on orders with a subtotal of $89.00 or more (after applicable discounts and before taxes). Orders are processed Monday through Friday and typically dispatch within 24–48 business hours.
Q: Is an Adult Signature required upon delivery?
Yes. In accordance with the federal PACT Act, all packages containing vapor hardware require an Adult Signature (21+) with valid government photo ID upon delivery by the carrier.
Q: Are there locations where delivery is restricted?
We strictly adhere to regional, municipal, and state laws. We cannot ship to jurisdictions where disposable vapes or flavored nicotine products are banned, nor to military APO/FPO addresses or P.O. Boxes.
3. PRODUCT AUTHENTICITY & USAGE
Q: Are all products genuine?
Yes, 100%. All devices (including Foger Bit 35K and Switch Pro series) are sourced through verified authorized channels and include original factory security codes and anti-counterfeit labels.
Q: How do I properly recharge my device?
Always use a standard 5V/1A or 5V/2A USB adapter. Avoid ultra-fast phone chargers (such as 65W/100W PD blocks), as excess current can shorten the battery life or damage the internal protection circuit.
4. RETURNS & DEFECTIVE HARDWARE
Q: What do I do if my unit is dead on arrival (DOA)?
Due to hygiene and federal health regulations, opened or consumed products cannot be returned. However, if a device arrives with a manufacturer defect or is dead on arrival, report it to our customer support desk within 14 days of confirmed delivery with photos or a brief video demonstrating the defect. Once verified, we will issue a free replacement, a store credit, or a refund.
Our team is available to assist with order tracking, device setup, and technical guidance.