Last Updated: September 2026
Thank you for shopping with Foger US (www.foger-us.com). Due to health, hygiene, and strict regulatory standards regarding vaporizers and electronic nicotine delivery systems (ENDS), please review our return and refund policy carefully prior to completing your purchase.
1. Standard Return Policy (Unopened Products)
- Eligibility Window: You may return eligible products within 14 days of confirmed delivery.
- Condition: To be eligible for a return, the product must be 100% brand new, unopened, unused, and in its original sealed packaging with all original seals, shrink wrap, and accessories intact.
- Hygiene & Safety Exclusion: Due to health and safety regulations, any product that has been opened, unsealed, or filled/used cannot be returned under any circumstances.
- Return Shipping: Customers are responsible for all return shipping costs unless the return is due to an error on our part (e.g., incorrect item sent). We strongly recommend using a trackable shipping service.
- Restocking Fee: A standard 15% restocking fee may be applied to returned items to cover inspection and processing costs. Original shipping fees are non-refundable.
2. Damaged on Arrival (DOA) & Defective Items
If you receive an item that arrived physically damaged during shipping or is defective out of the box:
- Reporting Window: You must notify our customer support team within 14 days of confirmed delivery.
- Required Documentation: Please email us at support@foger-us.com with:
- Your Order Number.
- A clear description of the issue.
- Clear photos or a brief video demonstrating the defect/damage, along with the shipping label and packaging.
- Resolution: Once verified, we will issue a free replacement, a store credit, or a refund for the defective unit at our discretion.
3. Age Verification & Carrier Return Policy
In accordance with federal regulations, all shipments require an Adult Signature (21+) upon delivery. If a package is returned to our facility because:
- No adult (21+) was available with a valid ID to sign for the delivery;
- An invalid or incorrect shipping address was provided;
- The package was refused by the recipient;
A refund will be issued minus the original shipping fee, the carrier return penalty fee, and any applicable restocking fees once the package is securely received back at our warehouse.
4. Non-Returnable Items
The following items are strictly non-refundable and non-returnable:
- Opened or unsealed disposable vapes, pods, coils, or e-liquids.
- Gift cards and promotional items.
- Clearance or final-sale items.
5. Refund Process
Once your returned package is received and inspected, we will send an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–7 business days. Please note that your bank or credit card provider may require additional processing days to reflect the credit.
6. How to Start a Return
To initiate an inquiry or return request, please contact our support team:
Email: support@foger-us.com
Website: www.foger-us.com